Shipping policy
Shipping Policy
Order Processing
Orders are processed within 1–3 business days after payment has been successfully received. Orders are not processed or shipped on weekends or public holidays.
During periods of high order volume, processing times may be slightly extended. If there is a significant delay, we will contact you via email.
Shipping Times
Estimated delivery times are as follows:
- South Africa: 7–15 business days
- United States: 5–10 business days
- Canada: 6–12 business days
- United Kingdom: 5–10 business days
- Australia & New Zealand: 6–12 business days
- Other International Destinations: 7–15 business days
Please note that these delivery times are estimates and may vary due to customs processing, courier delays, weather conditions, or other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout where applicable. Promotional free shipping may be offered from time to time.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available. Tracking information may take up to 48 hours to become active.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. PawLuxe is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided at checkout.
Lost or Delayed Shipments
Although we work with trusted shipping partners, delivery dates cannot be guaranteed. If your order has not arrived within the estimated delivery timeframe, please contact us at support@pawluxego.com, and we will assist you in resolving the issue.
Contact Us
PawLuxe
Email: support@pawluxego.com