Shipping policy

Last updated: September 2026

PawLuxe currently delivers to customers throughout South Africa.

We work with South African fulfilment and courier partners to prepare and deliver your order.

Order Processing

Once your order and payment have been confirmed, your order will be submitted for fulfilment.

Our fulfilment process operates on a weekly dispatch cycle. Orders are generally prepared for courier collection or dispatch during the middle of the week.

Because of this fulfilment schedule, the day on which you place your order can affect how quickly it is dispatched.

Orders placed after the weekly processing cut-off may be included in the following week's fulfilment cycle.

Estimated Delivery

Please allow approximately 5–10 business days for delivery after your order has been processed, depending on your location, order timing and courier operations.

This is an estimate rather than a guaranteed delivery date.

Deliveries to outlying or remote areas may take longer.

Weekends and South African public holidays may also affect processing and delivery times.

Shipping Costs

Any applicable shipping charge will be shown at checkout before you complete your purchase.

Shipping rates may vary depending on the delivery method, destination and other applicable courier requirements.

Order Tracking

Where tracking information is available for your shipment, it will be provided after your order has been dispatched or collected by the applicable courier.

Please allow some time for tracking information to become active after the parcel has been handed over to the courier.

Delivery Information

Customers are responsible for providing a complete and accurate delivery address, contact number and other information required for delivery.

Please check your delivery information carefully before completing your order.

If you notice an error after placing an order, contact us as soon as possible. We cannot guarantee that delivery details can be changed once fulfilment has begun.

Additional delivery charges may apply where a parcel must be redirected or redelivered because incorrect or incomplete delivery information was supplied, where permitted by applicable law.

Delays

Although we aim to have orders delivered within the estimated timeframe, occasional delays may occur because of courier disruptions, supplier processing, stock availability, public holidays, severe weather, remote delivery locations or other circumstances outside our reasonable control.

If we become aware of a significant problem affecting your order, we will make reasonable efforts to assist you.

Product Availability

Products are subject to availability.

In the uncommon event that a product becomes unavailable after you place an order, we will contact you regarding the available options. Where we are unable to fulfil a paid order, an appropriate remedy will be provided in accordance with our policies and applicable South African consumer law.

Damaged or Incorrect Deliveries

If your order arrives damaged, defective, incomplete or incorrect, please contact us as soon as possible after delivery.

Please include your order number and details of the problem. We may request photographs or other reasonable information so that we can investigate the issue.

Please see our Return & Refund Policy for further information.

Contact

For questions regarding your order or delivery, contact:

PawLuxe
Email: support@pawluxego.com